Meet the Faces Behind Woop’s Exceptional Customer Service
At Woop, we understand that exceptional meal kit delivery is about more than just convenience - it’s about the people who make your dining experience special.
Our Customer Experience team - Anna, Sophie, and Soniya - are dedicated to ensuring your journey with Woop is seamless, enjoyable, and personalised. From assisting with your food box selections to sharing their culinary insights, they’re here to make every meal extraordinary. Let's get to know the team!
Head of Customer Experience , Soniya.
Soniya cherishes the thoughtful connections she builds with Woop members.
“Our customers are so kind. We get to celebrate their milestones, whether it’s a birthday, the arrival of a new baby, or just a favourite meal they’ve loved. It’s so rewarding to be part of those moments.”
Her recent favourite dining experience was at Sage in Paroa Bay. “It had everything - fresh, locally inspired food, live music, amazing wine, and a view of the ocean that was just breathtaking. It felt like dining in paradise.”
Soniyas Woop Foodies Top Tip: Step out of your comfort zone and try flavours you wouldn’t normally pick - you might just discover a new favourite dish!
We get to celebrate their milestones, whether it’s a birthday, the arrival of a new baby, or just a favorite meal they’ve loved. It’s so rewarding to be part of those moments.”
Sophie – The Food Enthusiast
Sophie lights up when talking about Woop’s customers. “It’s so inspiring to work with people who care about food as much as I do. There’s always something to connect over.”
Her go-to for comfort food is Uncle Man’s on Karangahape Road. “Their portions are generous, the food is soul-warming, and their teh tarik tastes like a hug in a cup.”
Sophie's Woop Foodies Top Top: Take the time to plate up your meals beautifully. Delicious food deserves to look as good as it tastes, and the right bowl can make all the difference!
Anna – The Problem Solver
Anna thrives on connecting with Woop customers who share her passion for food. “I love how enthusiastic our customers are."
"We’re all foodies here at Woop, so it’s great to chat about new cuisines and learn from each other,” she says.
A fan of hidden gems, Anna’s favorite spot is La Spiaggia in Murrays Bay. “It’s a charming family-run Italian restaurant by the beach. The food is incredible, and their tiramisu is so popular you need to order it ahead!”
Anna's Woop Foodie Top Tip: Don’t forget to choose your loyalty gifts at steps 7, 13, and 20. The Woop Banana Bread at step 7 is a total favorite!
"We’re all foodies here at Woop, so it’s great to chat about new cuisines and learn from each other,”
THE TEAM BEHIND YOUR WOOP JOURNEY
Anna, Sophie, and Soniya are here to make your Woop experience special from start to finish. Whether it’s customising your food box, exploring new cuisines, or celebrating a special moment, they love being part of your journey.
Have a question or need advice? Our Customer Experience team is just a message away and always happy to help.
