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FAQ

  • WHAT IS WOOP?

  • What does WOOP do?

    WOOP makes cooking dinner easy by delivering all the pre-prepared fresh ingredients in the exact proportions you need to make delicious and healthy dinners in half the time. Our Foodie Box meals usually take 15 minutes or less to cook, while our Classic Box meals usually take 25 minutes or less to cook. We do all the hard work allowing you to relax and easily create dinner.

    We leave the fun part to you: cooking and assembling a picture-perfect meal, ready for tasting. The WOOP service is designed to reinvigorate your passion for food, trying new cuisines and flavours while spending less time in the kitchen.

  • How does the subscription work?

    When you sign up to WOOP you subscribe to a weekly plan. You can pause, cancel, or change your plan whenever you want. The only constraint is that you must make the changes before Monday midnight for them to be effective for the following week's delivery.

  • What plans does WOOP offer?

    We have five plans available. 

    Our Foodie Box - Table for One plan feeds 1 adult. It includes all the fresh and pre-prepared ingredients needed to cook 3 dinners for the week – the first two meals are an individual serve and the final dinner for the week is a double serve. (Also available Gluten Free).

    Our Foodie Box - Table for Two plan feeds 2 adults. It includes all the fresh and pre-prepared ingredients needed to cook 3 dinners for the week. (Also available Gluten Free).

    Our Foodie Box - Table for Four plan feeds 4 adults. It includes all the fresh and pre-prepared ingredients needed to cook 3 dinners for the week. (Also available Gluten Free).

    Our Classic 3 nights box is perfect for families and feeds 2 adults and 2-3 children. It includes all the fresh and pre-prepared ingredients needed to cook 3 dinners for the week.

    Our Classic 4 nights box is perfect for families and feeds 2 adults and 2-3 children. It includes all the fresh and pre-prepared ingredients needed to cook 4 dinners for the week.

  • Am I locked into a contract?

    WOOP does not lock you in to a contract. You may pause or cancel at any time prior to Monday midnight.

  • Which plan is suitable for kids?

    Depending on your child’s tastes, all our plans may be suitable. However, our Classic menu is specifically designed to be appeal to families with children.

  • WOOP PLAN TIMINGS

  • When do I need to place my order?

    You should place your order by Monday midnight to ensure you will receive your WOOP box the following Sunday (and Monday in Wellington).

    If you are a bit late to order, give us a call and we might be able to organise something for you

  • When do I need to pause by?

    If you wish to pause your subscription please ensure you do so before Monday midnight for the following week's delivery. From Monday midnight, our system automatically processes the orders, invoices and produce is purchased, therefore we cannot cancel or refund orders that are cancelled after this date.

  • When do I need to resume by?

    As with pausing your subscription, if you wish to resume your delivery please do so by Monday midnight for the following week's delivery.

    However, we may still be able to arrange a delivery after this date. Please get in touch to see if we have a fresh box we can send you.

  • When will my WOOP box be delivered?

    Your WOOP box will be delivered between 4-8pm on Sunday and 4-7pm on Monday in Wellington. We also offer delivery on Monday in Auckland, although you will need to get in touch with us to arrange this.

    If you are not in the box will be left in a location described in the delivery instructions. The box is chilled and has an ice pack so it can be left for several hours in necessary.

  • MY WOOP ACCOUNT

  • How can I order a WOOP box?

    Ordering a WOOP delivery is easy and can be done online on our website. Simply select the desired plan on the plans page: https://woop.co.nz/plans.

    From here follow the 3 easy steps to enter in your details, choose your delivery option and add your payment information. Then sit back, relax and wait for your WOOP delivery!

  • How do I log-in?

    After you have signed up, visit the Home page and click on the ‘My Account’ link, located in the upper right-hand corner of the screen.

    Enter your email address and password, then click ‘log in.’

  • How do I update my information?

    You can update any account information (such as email address, delivery address, password or payment details) by logging in. Click ‘Edit’ to make changes and make sure to click ‘Save’ when you are finished.

  • How do I pause or skip a delivery?

    If you are going away or don’t want a delivery you can skip one or more deliveries. To pause:

    1. Go to “My Account”/”My Subscription.”

    2. Select the last date you would like to receive a delivery and the date you would like to receive your next delivery.

    3. Not sure when you’ll be back? Simply leave the resume date blank to pause for an indeterminate length of time.

    *Remember, you must pause your subscription by Monday midnight to stop a delivery from coming the following week.

  • Does my order automatically renew?

    Yes, you will continue to receive deliveries weekly unless you pause or cancel prior to our Monday midnight cut-off.

  • Can I have a one off delivery?

    Want to give us a go before you decide? You can set up your first delivery as a one-off by pausing after your first delivery. Select your pause date for the same date as your first delivery and leave the resume date blank.

  • How do I change plans?

    First log into your account, then select "My Subscription". From here you can select "Change My Plan" and choose from our range of WOOP plans.

  • PAYMENTS

  • How much will it cost?

    Our Table for One costs $84. Our Table for Two plan and Table for Four plan cost $109 and $207 respectively.

    For gluten free options the plans are $89, $118 and $225 respectively.

    Our Classic 3 Nights costs $159 and our Classic 4 Nights costs $199.

    There are no additional charges for for delivery or cancellation*

    *Cancellations must be made before the weekly cut-off date of Monday midnight.

  • When will I be charged each week?

    Payment will be deducted from your elected card weekly after our cut-off of Monday midnight unless you have paused or cancelled your order prior to this date.

  • How do I change my payment details?

    Log into your account and select ‘My Credit Cards,’ select ‘Edit,’ enter your new credit card details and click ‘Save’ to finalise the update.

    From ‘My Credit Cards’ you can even Add, Delete or Change the active card. 

  • What happens if you miss a payment? (e.g. card declines)

    If your card declines for any reason the customer service team will be in touch with you to reattempt to take payment.

  • Can I pay by cheque?

    Unfortunately we are unable to accept payment by cheque.

    You can pay either by credit or debit card. In some circumstances, we may accept bank transfer.

  • Can I buy a gift card?

    Yes, please get in touch with our customer care team and we can send you a gift card by email or post.

  • DELIVERY INFORMATION

  • What areas does WOOP deliver to?

    We deliver to greater Auckland, Hamilton, Tauranga
    & Wellington. Check out our delivery area map.

    Not sure if we deliver to you? Contact us at info@woop.co.nz or 0800 WOOPNZ.

    WOOP aims to soon be delivering to other regions in New Zealand. Want us to deliver to your region? Let us know at info@woop.co.nz to help us quickly expand to your area.

     

  • When do WOOP boxes get delivered?

    Your WOOP box will be delivered between 4-8pm on Sunday and 4-7pm on Monday in Wellington. We also offer Monday deliveries in Auckland between 12-4pm or 4-8pm, though you’ll need to get in touch with our customer service team to arrange this.

    If you are not home, the box will be left as per your chosen delivery instructions.

  • What if I am not home?

    You do not have to be home to accept delivery. If you are not home your WOOP box will be left in a safe place, according to your specified delivery instructions and you will receive a text confirming delivery.

    As our food is delivered in an insulated chiller box with ice packs it will remain fresh and cold for a couple of hours until you get home.

  • What happens if a delivery is early or late?

    If your delivery arrives before or after your selected delivery timeslot, please contact our customer service team so we can help to resolve this.

  • Can I change my delivery address?

    Moving house? You can change your delivery address on your account up until Thursday 12pm for upcoming deliveries.

    Log on to your account, select ‘My Addresses,’ then ‘Change Delivery Address.’ Enter your new address and then click ‘Save Address’ to confirm the change.

    Alternatively, get in touch with our customer service team who will be happy to make the changes for you.

  • What if an ingredient is missing?

    We work hard to ensure you receive all the ingredients in your WOOP box. In the unlikely event that one is missing please contact our friendly customer service team at info@woop.co.nzwhom will resolve the missing item for you in a timely manner.

  • Can I recycle my WOOP packaging?

    We have worked closely with our suppliers to provide recyclable packaging where possible. Recyclable items are marked with a recycle symbol in your box.

    If you are in Auckland, please return your box and ice packs to your courier next time so we can reuse and recycle them for you! 

  • Can I have fortnightly delivery?

    While there is not an option to select fortnightly delivery on our website, simply get in touch with our customer care team and we can arrange this for you.

  • RECIPES & INGREDIENTS

  • What kind of recipes does WOOP deliver?

    Here at WOOP we believe in a healthy, balanced diet so you can expect to receive a variety of meats, vegetables and grains in your box, with one white meat dish and one red meat dish each week and fish or seafood once a fortnight.

    Our Foodie boxes will provide you with three delicious recipes inspired by cuisine from around the world. See the menu: https://woop.co.nz/menu-foodie 

    The Classic boxes will provide you with three or four delicious family-friendly and nutritionally balanced recipes. The Classic 3 night menu is fish free and the Classic 4 night menu has fish once a fortnight. See the menu: https://woop.co.nz/menu-classic

  • How long will it take me take me to prepare a WOOP dinner?

    We have designed our recipes to give you maximum taste with minimum time spent in the kitchen. Our meals take an average of 15 minutes to prepare for the Foodie plan and 25 minutes to prepare for the Classic plan.

     

  • Who develops the recipes?

    Our seasoned culinary team works daily in our test kitchen to create exciting recipes with international flavours to send to you each week.

  • What kitchen equipment do I require?

    WOOP recipes are designed to be simple and easy to cook. You will only require basic kitchen equipment, such as a good knife, chopping board, fry pan, baking paper, aluminium foil and oven or microwave!

  • Will I need to supply any additional ingredients from home?

    WOOP recipes are designed with everything you need already in the box.

    You will only need to supply your own oil, butter, salt and pepper.

  • Can I select the recipes I would like to order?

    Unfortunately, no. Each week our talented chefs have taken the guess work out of question – “what’s for dinner?” by selecting delicious dinners to take you to new gastronomic horizons!

  • Do you cater to any allergies, intolerances or food preferences?

    We offer a gluten free option for our Foodie plan, using only the best gluten free ingredients which can be selected on the plans page.

    Unfortunately, we do not have the capability to cater to other allergies, intolerances or preferences, other than gluten free. However, our recipe cards clearly highlight when common allergens such as diary or nuts are present so these items may be set aside if required as they are often packaged separately.

  • Where do WOOP ingredients come from?

    WOOP sources the finest ingredients from the best suppliers, right here in New Zealand.

  • Are the ingredients organic?

    We source only the best quality products available and purchase as many ingredients as we can from organic suppliers. While supplier limitations mean not all of our ingredients are certified as organic, we work with many local purveyors to ensure products are organic where possible.

  • Are the ingredients free-range?

    WOOP believes part of delivering the best quality ingredients includes using free-range meat and eggs. While supplier limitations mean not all of our ingredients are certified as free range, we source only the best quality products available and purchase as many ingredients as we can from free range suppliers. Look out for the free range labels on our ingredients.

  • How long will the ingredients keep in the fridge?

    Ingredients will last for a week in the fridge.

    Of course some ingredients will deteriorate faster than others. We have this in mind when designing the order of the meals for you.

    Look at the ‘eat before’ dates on your menu and the clearly marked use-by dates on your ingredients for an indication of when your meals will be freshest.

  • Am I able to freeze my meals?

    All meat and fish is delivered fresh and has never been frozen so you can freeze it if you wish. However, we suggest eating fresh for the best flavour experience.

  • NUTRITION

  • Where do I find nutritional information on the recipes?

    Nutritional information can be found at the bottom of each of your recipes. Your WOOP recipes provide balanced meals, according to Ministry of Health Guidelines.

    We provide information on energy in kilojoules, protein, carbohydrates and fat content.

    Please consider these as guidelines only as the exact nutrient information will depend on the varying sizes of produce and amount of oil and salt you use while cooking.

  • How many calories are there per serve?

    WOOP believes in fresh, healthy eating and for this reason we follow the Ministry of Health Guidelines when creating our recipes. On average our recipes are between 450 to 650 calories or 1880 to 2720 kilojoules.

  • Is there a Dairy-Free option?

    Unfortunately, we do not have an entirely dairy free option. While dairy is kept to a minimum in our recipes, when there is dairy on the menu, this will be clearly marked on the recipe cards.

  • CUSTOMER SERVICE

  • How do I contact WOOP?

    If our FAQs haven’t answered your question or you simply want to get in touch, feel free to email us at info@woop.co.nz or call us at 0800 WOOPNZ.

  • What are your hours of operation?

    Our customer service team’s hours of operation are Monday to Friday 9-6pm and Sunday between 4-8pm.

    If you contact us by email we aim to get back to you within one working day. 

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